Can I get a refund if I cancel my OkiLuv subscription?

Generally no. All subscription payments are generally non-refundable except where required by applicable law or where OkiLuv determines a billing error occurred. They do not generally provide refunds or credits for partial billing periods, unused subscription time, lack of use, missed messages, unsuccessful matches, account inactivity, or dissatisfaction with other members.

What should I do if I think I was charged incorrectly by OkiLuv?

If you believe you were charged in error, contact OkiLuv within 14 days of the charge at support@okiluv.com. They will review the matter and, if they determine that an error occurred, they may issue a refund, credit, or correction as appropriate.

Cancellation & Refund Policy

Q: Do premium memberships on OkiLuv automatically renew?

Yes, unless otherwise stated at the time of purchase, premium memberships renew automatically at the end of each billing period. By purchasing a premium membership, you authorize OkiLuv or their payment processor to charge your selected payment method for recurring subscription fees until you cancel.

Q: How do I cancel my OkiLuv premium membership?

You can cancel your premium membership at any time by using your account settings where available, or by contacting support@okiluv.com. Include enough information to identify your account, such as the email address associated with your OkiLuv profile. Cancelling stops future renewal charges, and you can continue to access premium features until the end of your already-paid subscription period.

Last Updated: July 5, 2026

Operated by: Global Relocate USA LLC

This Cancellation & Refund Policy explains how cancellations, renewals,
billing, and refund requests are handled for OkiLuv.com (“OkiLuv”, “we”,
“our”, or “us”), operated by Global Relocate USA LLC. This policy forms part
of, and is incorporated by reference into, our
Terms and Conditions.
Any dispute arising from or relating to this policy is subject to Section 17
(Governing Law and Dispute Resolution) of our Terms and Conditions, including
its arbitration and venue provisions.

1. Free Membership

OkiLuv may offer free membership features that allow users to create a
profile, browse the Platform, and access limited features. Free accounts do
not require payment and may be cancelled or deleted at any time.

2. Premium Memberships

OkiLuv may offer paid premium memberships that provide access to enhanced
features. Premium plans may be offered on a monthly, annual, promotional, or
other subscription basis.

The features, pricing, billing period, and renewal terms for each premium plan
will be shown at the time of purchase.

3. Automatic Renewals

Unless otherwise stated at the time of purchase, premium memberships renew
automatically at the end of each billing period. By purchasing a premium
membership, you authorize OkiLuv or our payment processor to charge your
selected payment method for recurring subscription fees until you cancel.

4. How to Cancel

You may cancel your premium membership at any time by using your account
settings, where available, or by contacting us at:

Email: support@okiluv.com

Please include enough information for us to identify your account, such as the
email address associated with your OkiLuv profile.

5. When Cancellation Takes Effect

Cancelling your premium membership stops future renewal charges. Unless
otherwise required by law, cancellation does not automatically refund the
current billing period.

After cancellation, you may continue to access premium features until the end
of your already-paid subscription period, unless your account is suspended or
terminated for violating our Terms and Conditions.

6. Refund Policy

All subscription payments are generally non-refundable except where required
by applicable law or where OkiLuv determines, in its sole discretion, that a
billing error occurred.

We do not generally provide refunds or credits for partial billing periods,
unused subscription time, lack of use, missed messages, unsuccessful matches,
account inactivity, or dissatisfaction with other members.

7. Billing Errors

If you believe you were charged in error, please contact us within
14 days of the charge at support@okiluv.com.

We will review the matter and, if we determine that an error occurred, we may
issue a refund, credit, or correction as appropriate.

8. Promotional Offers

From time to time, OkiLuv may offer discounts, free trials, promotional
pricing, or limited-time membership offers. Promotional offers may have
separate terms, eligibility requirements, expiration dates, and renewal
conditions.

Unless otherwise stated, promotional pricing applies only to the promotional
period and may renew at the regular subscription price after the promotion
ends.

9. Account Termination

If your account is suspended or terminated because you violated our Terms and
Conditions, Community Guidelines, or applicable law, you may lose access to
premium features without a refund, except where required by law.

10. Chargebacks

If you dispute a charge with your bank or payment provider without first
contacting us, your account may be paused, restricted, or suspended while the
dispute is reviewed.

We encourage members to contact us directly at support@okiluv.com so we can
review billing concerns promptly.

11. Consumer Rights

Nothing in this policy limits any cancellation, refund, cooling-off, or
consumer protection rights that you may have under applicable law. If the law
in your jurisdiction requires a refund, cancellation right, or other remedy,
that legal requirement will apply.

12. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. When we
do, we will revise the “Last Updated” date above. Your continued use of the
Platform after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about cancellations, billing, or refund requests, please
contact us:

Global Relocate USA LLC
Operating: OkiLuv.com
Email: support@okiluv.com
Website: https://okiluv.com
Mailing Address: 1721 Deborah Street, Tracy, CA 95376

We aim to respond to billing and refund enquiries within 5 business days.

See also our Terms and Conditions
and Privacy Policy.